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Refund Policy

How refunds, cancellations and billing errors are handled for Oraclip (oraclip.com) subscriptions and credit top-ups.

Last updated: 2026-10-20

Overview

This Refund Policy applies to purchases of Oraclip at https://oraclip.com: monthly and yearly subscriptions and one-time credit top-ups. It forms part of our Terms of Service. Oraclip is a digital service, and credits are delivered to your account as soon as a payment succeeds.

Cancelling a Subscription

You can cancel a subscription at any time from Settings → Billing. Cancellation stops future renewals; your plan and the credits already granted stay available until the end of the current billing period. We do not charge cancellation fees.

Refund Requests

Because credits can be used immediately, payments are generally non-refundable. We still review every request individually and will usually approve one when:

  • You were charged twice, charged the wrong amount, or charged after cancelling.
  • A renewal was charged and you contact us within 7 days without having used credits from that renewal.
  • A technical problem on our side kept you from using the service and we could not fix it.

Credits that have already been used to generate images or videos are not refundable. Refunded credits are removed from your account.

How to Request a Refund

Email contact@oraclip.com or open a support ticket from your dashboard within 14 days of the charge. Include the email address of your Oraclip account and the order number from your receipt. We reply within 3 business days.

How Refunds Are Paid

Approved refunds go back to the original payment method (card, PayPal, or other method used at checkout). Depending on your bank or payment provider, a refund usually appears within 5–10 business days. You will receive a refund confirmation email from us.

Chargebacks

If something looks wrong with a charge, please contact us first — we can usually resolve it faster than a dispute with your bank or PayPal. Accounts with an open chargeback may be suspended until the dispute is resolved.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Changes do not affect refunds for payments made before the change.

Contact

Questions about billing or refunds: contact@oraclip.com.